🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough. Originally found over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an clear candidate for online content feeds. Yet the brand’s emergence as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, in which large companies are allocating substantial funds to content creators and putting fewer resources into promoting products in legacy broadcasters. The Path from Petroleum to Platforms First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Currently, a wave of amateur-created clips have recorded its extensive utilization in “life hacks”. Promoted as a fix for dirty sneakers or making fragrance last longer, and also a remedy for squeaky doors. Its use has even extended to combat the nuisance of chip seasoning clinging to fingers. Capitalising on the Conversation Noticing its viral resurgence, executives at the multinational amplified the hacks by asking their own scientists to test them and providing creators with the outcome data. Assertions that it diminished the sensation of spicy food on lips were confirmed. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Proposals that it might whiten teeth or make eyelashes longer were refuted. The ‘Digital Ear’ Approach Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to turbocharge spending on content creators. This tracking of digital spaces to shape commercial tactics has been labeled “social listening”. Fernando Fernández, freshly instated, has stated the intention is to spend 50% of its massive marketing spend on platform-based material. Shifting to Modern Engagement Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without dampening the fun” was crucial. “How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used. “We are witnessing a departure from a broadcast model, where we would just transmit messages … Now it’s many conversations, diverse communities. Changes in digital feeds means that these groups seem specialized, yet they are vast. “Having your brand advocated by users, talked about by other people, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.” A Seismic Media Shift The strategy reflects seismic changes occurring in how media is consumed, with younger consumers allocating more attention to digital networks than legacy broadcast and print media. The shift is reflected in drops in traditional media advertising. Across Britain, advertising income for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019. The Creator Economy Boom It also reflects a blurring of media roles as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products. An industry expert from a leading agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are viewing scheduled television or reading physical magazines. “A lot of brands are telling us audiences believe endorsements from the individuals they follow more than they trust ads. This is a persistent pattern.” He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to gauge performance. This strategy is expanding. Marketing investment on the creator economy is increasing four times faster than total media spending. In the US, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025. Traditional Media's Continued Place Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse. She added: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”